ISO 20000 IT Service Management Consultants

ISO 20000 provides a framework for an IT service management system (SMS), enabling you to establish a consistent, high quality service lifecycle which includes the planning, design, transition, delivery and improvement of services that meet customer requirements and deliver value.

It can be implemented into an IT service organisation delivering to external customers, as well as internal IT departments.

Benefits to your business include:

• Create an integrated, consistent approach to IT services delivery

• Establish a service porfolio/catalogue

• Improve supplier, relationship and service level management

• Gain a better understanding of supply and demand

• Be better prepared to adapt to a changing environment

• Reduce the risk of errors and respond better to incidents

• Increase quality standards and customer satisfaction

• Demonstrate a commitment to continual improvement and inspire trust

• Improve your reputation and provide assurance to customers and other stakeholders

Our experts can help you to establish, implement, maintain and audit ISO 20000 to achieve certification.

You may also be interested in:

• ISO 27001 - Information Security Management

• ISO 22301 - Business Continuity Management

We can also help you with ISO 9001, ISO 14001, ISO 45001 and more.