“Continual Improvement provided us outstanding support to achieve our ISO 44001 certification in very demanding timescales. Nathaniel was highly professional and provided insightful advice on how to set up our Collaborative Business Management processes, initiate assurance and prepare for external certification. He worked as a part of a team and added significant value beyond that excepted from a consultant.”
- Richard ‘Taff’ Watts, Director BD & Commercial, SiXworks Limited
“Matrix were looking for someone to help us gain ISO 14001. We approached Continual Improvement Ltd who gave us great confidence they could help us achieve this in the time required.
We are delighted with the services provided. They were very professional, helpful and patient with us. They understood our business and how to translate that into an appropriate set of documents to help us succeed with certification.
We continue to engage with Continual Improvement in preparation for our next audits, including for ISO 9001 and 27001.” - Chris Kerrison, Matrix SCM
“Working with the team at Continual Improvement Ltd has been an absolute pleasure. Their support in assisting us in obtaining ISO 9001 was thoroughly professional and pragmatic from the first introductions. Their time management of the project was excellent and I would thoroughly recommend.” - Nathan Cook, Tensator
“Nathaniel has played an instrumental role in advising and guiding Medi2data to achieve our ISO 27001 certification - with no minor non-conformities or recommended improvements in our last two external audits! He is a valued member of our team and someone whom we turn to with confidence for his insight and advice. Nathaniel has helped shape our ISMS to make it a natural fit in the every day workings of the business, whilst keeping us on our toes with regular internal audits for Data Protection and Information Security. We look forward to continuing our working relationship with Nathaniel and his contribution to our growth throughout 2023 and beyond.” - Alexandra Bevens, Project & Compliance Manager, Media 2 Data.
“We have known Nathaniel for a number of years, with him conducting our Core Management System audits – and just recently he has been working with us to restructure and rationalise our UKAS-accredited BS EN ISO/IEC 17065 Quality System. His knowledge, and patience in explaining the requirements; as well as his guidance through the process, was invaluable. Testament to the effectiveness of this exercise was a successful UKAS audit with no comments or observations.” – Colin Potter, Robust Details Limited.
“I brought in Continual Improvement Ltd when our business was going through significant change. The pressure was on CIL as I wanted to go triple badged ISO 9001, 14001 & 45001 within a very short period of time and our existing system and documentation was a mess! 18 months on CIL supported me, and the SHEQ team to improve internally and externally, and now feel very confident when audit cycles come around. We’re now best placed to ensure we continue to provide a quality service, reducing our environmental footprint and keeping our employees and sub-contractors safe. CIL has been on a journey with us, and long may it continue!” - Wayne Spencer, FSG.
“I honestly don’t know how we would have got through the last 12 months without the help and support from all the team at Continual Improvement Ltd so thank you.” - Matt McGhie, Health and Safety Manager, FSG.
“Quite simply, we could not have attained the ISO certifications without Continual Improvement Ltd - the team there, particularly Agne and Nathaniel who knew exactly what was needed, were very helpful from the start and even supported us throughout the BSI audits. Continual Improvement Ltd definitely brought their expertise to the table, added value and engaged well with our staff and we have no hesitation in recommending them.” - Vijay Magon, CCUBE Solutions
“We worked with Nathaniel at Continual Improvement Ltd to achieve and maintain ISO 9001 certification. We found him to be enthusiastic, extremely knowledgeable and pragmatic, helping us to not only achieve certification but to get the most out of our system. I’m confident that we’re working to the highest standards to deliver the best possible customer experience.” - Graham Wood, iTrinegy
“Working with Nathaniel and the team at Continual Improvement has been invaluable to us. It has made a daunting task well outside of our comfort zone manageable and achievable. We have found Nathaniel and the team to be extremely knowledgeable, helpful and above all approachable. They are a real asset to our business.” - Niall Watts, The Courier Company.
“It has been a pleasure working with Nathaniel, who has assisted greatly in our transitioning to new standards and integrating our existing systems into one new BMS. He provided excellent value for money…” - Jason Millar, De Nora Water Technologies. Case study: De Nora (PDF) >
“We have been working alongside Nathaniel for over a year now, after our previous consultant retired. He has been able to come in and pick up with our existing system and has gradually updated with new and current legislation. Although we have always been compliant with ISO9001:2008 and, more recently, ISO9001:2015, he has been able to make sure that all of our system now adds real value rather than being a “tick box exercise”. He has also been very accommodating with COVID-19 restrictions and is happy to carry out work remotely or within our office. Nathaniel has made what we thought was going to be a difficult transition from our previous consultant, very smooth and easy.” - Janine Smith, Envirotect Limited
“Nathaniel absolutely appreciated what our business was about and how we worked. He was pivotal on providing the necessary guidance, documents and templates that we needed. The return on investment gained in working with him vs. attempting to work on our own was easily warranted and justified.” - Paul Mazaher, Coplan Ltd. Case Study: Coplan Ltd (PDF) >
“We have worked with Nathaniel at Continual Improvement since 2018 when he helped us understand and introduce processes to ensure we met the requirements of the GDPR. As we work with schools and local authorities, we are frequently asked to prove our data security and compliance and always pass any test without further questions. We would not hesitate in recommending their services.” - Simon Mead, MySchoolApp.
More feedback:
Some of our clients prefer to remain anonymous, so business names are deliberately excluded.
“Collaborating with Nathaniel and the team at Continual Improvement on the development and implementation of an ISO 45001 and ISO 14001 management system has been a great experience. Nathaniel and the team are knowledgeable on management systems, the intricacies of different businesses, and the certification process. This knowledge and experience is invaluable and has supported the successful certification and continued certification of a number of management systems on which we have worked together. We are looking forward to continuing to work with Nathaniel and the team!”
“It’s great to see the value your consultants are adding to our company… top work and look forward to working more with you guys!”
“A big thank you for the great work in helping us get into a much better position with ISO and for your contribution throughout the audit process itself.”
“We wouldn’t have achieved certification without your support! Thank you so much.”
“Would like to thank you for your time and assistance with our Health & Safety Management system. We are really happy with the outcome.”
“I would just like to compliment you for the pragmatic, professional and engaging approach - which was evident throughout last year… we look forward to working with you in the future.”
“Knowledgeable about the business and service offering, added value through constructive observations whilst providing challenges, engaged well with staff.”
“Nathaniel Smith was very supportive and understood the challenges we are facing at present. He provided us with a robust action list to ensure we get back on track, he was professional and knowledgeable and most of all very patient. An asset we wish to keep.”
“We have only positive things to say about Nathaniel. His knowledge and expertise were clear to see and as well as scrutinising our system to ensure we complied he helped us in guidance and assistance.”
“We have had a really positive and beneficial experience throughout the process… very thorough..This has now given us great confidence.”
“Thank you for the time spent with our team, as always we greatly appreciate your observations and feedback.”
“Nathaniel was very professional and made fair observations. Audits are sometimes very laborious but his approach is thorough and a joy to work with.”
“Very professional approach and the feedback regarding our Environmental Management System was constructive and positive.”
“Our experience of the support and professionalism was good. Feedback and positive corrective actions /direction was also good. We learn a huge amount from our audits.”
“Thank you for coming to visit us, the team commented how much they enjoyed the day.”
“Thanks for your time and input yesterday, as ever an interesting and useful exercise.”