Managing Mediated Conversations

Managing Mediated Conversations

Managing Mediated Conversations offers a practical introduction to resolving interpersonal disputes quickly and informally, using core mediation skills with opportunities to practise.

Course objectives:

• Recognise how to remain impartial when attempting to mediating a conversation

• Consider the differences between using mediation skills when facilitating conversations and taking other approaches

• Apply a framework used to facilitate mediated constructively, safely, and effectively

• Practise applying the steps involved in leading a mediated conversation

• Create an action plan of your commitment to apply these skills in the workplace

Duration:

1 day.

Delivery method:

In person