Practical Assertiveness Skills

Practical Assertiveness Skills

Overview

Assertiveness skills are key to boosting your confidence and effectiveness in a variety of situations. This course helps you understand why assertiveness matters, when to use it, and how to express yourself clearly—strengthening your self-esteem and communication skills.

Course objectives:

• Describe the benefits of being assertive

• Identify the differences, consequences, characteristics and language of non-assertive behaviours

• Explore different assertiveness strategies

• Recognise the different ‘ego state’ modes to manage situations more effectively 

• Practise having assertive conversations

• Create a development action plan of commitment to apply these skills in the workplace.

Duration:

4 hours. This course requires a small amount of pre-work to be completed by delegates.

Delivery method:

In person or online